Frequently Asked Questions


I want to know if I am eligible.

All eligibility requirements are written on the relevant web page.

I want to know when the next exam date will be.

Exam information will be updated on the website as soon as the next date is chosen. If the date is not here it has not yet been chosen.


I have not received my certificate yet.

Certificates will be sent out within 2 months of the exam. PDF copies can be provided if needed. Please do not contact the office about these unless more than 2 months has elapsed.

My certificate does not have the name I want on it.

Certificates will only be printed with the name provided on your application which must match the ID you will provide for the exam.


How will I get my results?

Please consult the webpage for the exam in question. All results should be received within 2 weeks of the exam by email.

I wish to appeal my result.

Please consult the relevant specialty EBSQ for instructions on the appeals procedure.


I want to postpone my exam.

Please contact the office to let them know you wish to postpone. Check the relevant web page for cancellation procedure. You must apply as a postponer for your desired exam, you will not automatically be switched to the next exam.

If I register as a postponer do I have to start my application again?

No, if you have already been deemed eligible then you will not have to start the process again, however you must still register as a postpone for your desired exam.

What is the difference between eligibility and exam fee?

Eligibility Fee is what you pay to have your eligibility for the exam assessed. It is non-refundable. The exam fee is the fee for sitting the exam. This may be transferable to the next exam depending on the cancellation policy of the exam.

If I am eligible how long can I postpone for?

Eligibility must be reassessed after 2 years.

My exam application

I cannot access my exam application.

It can be for different reasons:

  • The application is not yet open on QuizOne.
  • The deadline has passed and the application is no longer open. No applications will be accepted for any reason after the deadline has passed.

I can’t find the emails about my exam application.

Please check your spam. If the emails have landed in your spam please accept the email sender otherwise future emails will be sent to your spam. The emails generated are automatic. Please do not delete these emails as you may need this information in the future.

I wish to upload multiple documents but I cannot do so

The platform will only allow you to upload one single document for each section where an upload is required. Please merge your desired documents.

I uploaded the wrong documents and wish to change the ones I have submitted.

Please contact the office at

I have completed final payment but my application still says pending.

Please log back in and ensure you completed all steps and clicked save and submit. If you have not saved the application it will not be complete.

I am having problems with my medbook.

Please contact medbook directly as they are a separate organisation.

You did not find the answer to your question?